How do I create an account?

To create an account, follow these steps:1. Go to the login page.2. Click on "Sign up" at the bottom of the login form.3. Enter your email address and create a password. If you have a subscription and want to receive our exclusive discounts, make sure to use the same email address as your subscription account in https://www.gaminetgamine.com/ to receive the 30% discount.

Where do I subscribe?

Welcome to our new eshop!Our subscription process remains the same. Go to https://www.gaminetgamine.com/en/ to subscribe or to manage your subscription. Get your 30% discount in our new eshop by using the same email you have for your subscription.If you need more info, just email us at hello@gaminetgamine.com. We're here to help!

How do I qualify for the 30% discount?

To qualify for the 30% discount, simply ensure you're subscribed to our bundle. Additionally, make sure your eshop account is created with the same email used for your subscription. This way, the discount will be applied automatically to your purchases.It might take up to 15 minutes for the system to recognize your email address, so please hang tight and be patient!

What are the conditions for suspending my subscription?

Hi there,Thank you for your email and your confidence in gamin gamine. To answer your question, You can suspend your subscription at any time, but you have to do it before the 13th of the month for it to be taken into account and for you not to be charged for the following month.For example, if you want to suspend your subscription in April (i.e. you don't want to receive the bundle in April), you need to do this on your account before the 13th of March to suspend the direct debit and therefore the shipment.Please note that you need to manage your subscription on our subscription website: gaminetgamine.comWe hope we've answered all your questions, so please don't hesitate to come back to usHave a nice day!Team gamin gamine.

How long will it take to receive my order?

All our orders leave from our small office in the Netherlands. Our orders are packed by our team with a lot of care and love, typically it arrives within 5 business days from your order. Each order is carefully checked and packaged with love, tied with a gamin gamine. ribbon, and gently scented with a touch of our signature comforting water perfume, available for purchase in our eShop.For more detailed information please click here shipping policies.

My discount code is not working

Ensure you enter the discount code exactly as provided, paying attention to capitals and special characters.Use the code on the correct page, codes will not work on the other page:E-shop codes: E-shopSubscription codes: SubscriptionAdditionally, ensure the discount code is for a minimum of 30 euros.If the code still doesn't work, contact hello@gaminetgamine.com

What is the delivery time and cost?

Our shipping fees (which will appear during the purchasing process and in your order confirmation) are as follows:European Union: 7 EUROutside the European Union: 10 EURUS & Canada: 20 EURAustralia & New Zealand: 25 EURMonaco: 20 EURYour orders are sent from the Netherlands. Once we have prepared your lovely order with care, you will receive your order within approximately 5 business days. You will receive an email once your order has been dispatched.

I would like to return an item, how does it work?

You have 14 days from your order's purchase date to make a return, with shipping costs covered by you. Before initiating a return, please review our return process here return policies, and for further assistance or to confirm the retour, contact hello@gaminetgamine.com

How do I choose the right size for my child?

We designs our looks to be oversized, this way your kids can wear them longer.We advice you to take the size appropriate to your child's age.For woman: take S/M if you are petite and M/L if you are tall.You can go here to see the size guide.

Frequently Asked Questions

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