FAQ
SUBSCRIPTION BENEFITS AND DISCOUNTS
To subscribe and enjoy the benefits, including the 30% discount at our e-shop, you can visit our original website. Simply click on this link to start your subscription to either our bundle for kids or our bundle for mums. If you subscribe to the kids' bundle, you will receive a new outfit each month. For the mum bundle, you can expect new outfit quarterly. IMPORTANT Remember to use the same email on both our current and new sites to keep your discount.
If you are subscribed to the bundle on our original website and wish to continue receiving the 30% discount on the e-shop, please register on this new website using the same email address. This will ensure that your discount is carried over.
ACCOUNT AND ORDER MANAGEMENT
No, you can also check out as a guest.
Forgot your password? No worries! Just head to the login section, select "Forgot Your Password," and enter your email. You will receive a link to reset it. If you need more assistance, our customer service is here for you.
Once your order has been placed, you cannot make modifications to it yourself. If you need any assistance, quickly contact our customer service to cancel your order. Just a heads-up: during our busy periods, we cannot assure that the cancellation can be successful.
Once your order is on its way, you will receive a confirmation email. If there are any issues with the availability of the items you have ordered, you will be informed as soon as possible.
SIZING AND FIT FOR CLOTHING
At gamin gamine., our clothing are designed with an oversized fit. For kids, sizes are based on the child's age. For adults, refer to our size chart for choosing the right fit. Our size chart can be found HERE.
CUSTOMER SERVICE CONTACT
You can contact us at hello@gamingamine.com
If you need simple assistance, you can access our automated chat on the website for immediate help.
Our customer service is available Monday to Friday from 10:00 to 16:00.
PAYMENT OPTIONS
We offer several easy and secure payment options. You can choose from VISA, MasterCard, iDEAL, Google Pay, or Apple Pay, at your convenience.
DELIVERY AND RETURNS
Delivery takes up to 5 business days to arrive at destination. Our shipping carrier is DPD. IMPORTANT Orders delivered within France will be carried out by Chronopost.
You can return items within 14 days in their original condition. At the moment, we do not offer free returns. Customers are accountable for the shipping costs.
If you wish to exchange one or more items, we will cover the shipping fee of sending the exchanged item(s) to you upon reception of the original item(s).
You can find more information about our returns and delivery policy here.
ADDITIONAL INFORMATION
If you wish to purchase a gift cards for our E-shop, you can so here. You can select the amount you wish to gift and other related details.
To stay informed gamin gamine.'s latest styles and deals, you can sign up to our newsletter. Additionally, you can follow us on Instagram for daily updates, sneak peeks, and engaging stories about our products and the community.
To keep your gamin gamine. clothes looking great, we suggest avoiding the use of a dryer. You will find the care instructions on the label of each item.